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Export data function not working

Chris Skal's Avatar

Chris Skal

22 Nov, 2016 07:37 PM

I started Fulcrum this morning to export the previous day's data from 3 apps the same way I do every morning, and the import process would either state that it was waiting, or start and display the spinning circle on the page but never complete the export.

I have made multiple attempts throughout the day, but the situation continues as stated above.

  1. Support Staff 1 Posted by Alex Helms on 22 Nov, 2016 08:34 PM

    Alex Helms's Avatar

    Hello Chris,

    The exporter/importer had an issue last night/this morning. This issue has since been addressed.

    It looks like something else is going on with the last two exports that you ran and I have asked the development team to look into this. I will let you know what they find.

    Thanks,
    Alex

  2. Support Staff 2 Posted by Alex Helms on 22 Nov, 2016 09:49 PM

    Alex Helms's Avatar

    Hello Chris,

    For now, please hold off on deleting and starting the export again for those three apps.

    Thanks,
    Alex

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