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Can't get into my acct

Patricia Wilson's Avatar

Patricia Wilson

02 Nov, 2016 09:29 PM

Want to track my package but can't remember my password and it 20doesn't recognize my email address

  1. Support Staff 1 Posted by Alex Helms on 03 Nov, 2016 11:54 AM

    Alex Helms's Avatar

    Hello Patricia,

    I do not see a Fulcrum user account associated with your email address. Are you looking to track a package that was shipped from us? If so, I think you have the wrong company.

    We provide a mobile data collection toolkit service called Fulcrum which is used through a web app on your internet browser and a mobile app on your iOS and Android device.

    Thanks,
    Alex

  2. 2 Posted by Pat Wilson on 03 Nov, 2016 12:45 PM

    Pat Wilson's Avatar

    I ordered a picture of New York order number UJH56137906 - I received an email on Nov 1 saying that it was on its way

    Pat Wilson
    [email blocked]

  3. Support Staff 3 Posted by Alex Helms on 03 Nov, 2016 12:47 PM

    Alex Helms's Avatar

    I am sorry, you have the wrong company, we do not sell photos, only provide software as a service.

  4. Alex Helms closed this discussion on 03 Nov, 2016 12:47 PM.

  5. Pat Wilson re-opened this discussion on 03 Nov, 2016 01:03 PM

  6. 4 Posted by Pat Wilson on 03 Nov, 2016 01:03 PM

    Pat Wilson's Avatar

    Is this Fulcrum Gallery?

    Pat Wilson
    [email blocked]

  7. Support Staff 5 Posted by Alex Helms on 03 Nov, 2016 02:24 PM

    Alex Helms's Avatar

    This is not Fulcrum Gallery. Here is their website: http://www.fulcrumgallery.com/

  8. Alex Helms closed this discussion on 03 Nov, 2016 02:24 PM.

  9. Pat Wilson re-opened this discussion on 03 Nov, 2016 02:32 PM

  10. 6 Posted by Pat Wilson on 03 Nov, 2016 02:32 PM

    Pat Wilson's Avatar

    Oh, I am so, so sorry. Please forgive me and I hope that you have a good day! Thank you for being so nice!

    Pat Wilson
    [email blocked]

  11. Support Staff 7 Posted by Alex Helms on 03 Nov, 2016 02:39 PM

    Alex Helms's Avatar

    No problem! Hope you enjoy your picture once it arrives.

  12. Alex Helms closed this discussion on 03 Nov, 2016 02:39 PM.

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